Shipping policy

We offer free shipping on all Northeast orders of $39 and more (except for orders that include Ice Crage, which are heavier, require expedited shipping, and include dry ice).

On orders of less than $39 and orders that are to be shipped to other regions we try to obtain the lowest possible price, and at times absorb some of the cost.

Shipping cost depending on the weight and number of items in the order. During the summer, shipping cannot exceed 2 days, to prevent spoilage and melting of the chocolate.

We normally ship out orders either on the day an order is placed or on the following business day.

Customers may choose expedited shipping, which costs more. This cost is pulled from the carrier automatically by our e-commerce platform. We don't mark up any shipping costs.

Our carriers are USPS and UPS.

We ship out orders as soon as we can. Delays may occur due to shipper issues or weather. 

Occasionally, items that are sold out still appear on our website. In those cases we offer replacements or refund. If we are close to completing the production of a sold-out item, we also offer the option to wait a bit longer until we complete production and packing.

We will do everything in our power to ensure that you get the best, freshest product in optimal condition.

If by any chance you don't receive your products in good condition, please notify us immediately so we may make it right. We'll just need pictures of the damaged product to be emailed to us at info@plantraw.com.

On the rare occasions when products arrive torn, molten or otherwise not in acceptable condition, we ship out replacement products. No return is necessary.